What is a service catalog?

It is a menu of the requests your team can make, such as a new laptop or software access. Each one has its own questions, department and priority, and turns into a ticket when it is sent.

Can I add my own requests?

Yes. Admins add, edit, hide and delete requests, and set the department, priority and up to ten questions for each.

Can a request need approval?

Yes. Choose a person who must approve it. Work waits until they approve or decline, and the decision is written on the ticket.

How does the approver know something is waiting?

They get a notice, and the catalog page shows a list of requests waiting for their approval. A bell in the header collects approvals as well.

Does a request become a ticket?

Yes. The answers are filled in on the ticket, which goes to the right department with the right deadline.

How much does it cost?

Every workspace has a base plan that includes Tickets. This is an app you switch on for a simple monthly price, and every app is free for the first 30 days.

Service catalog software for small business

Give your team a menu of ready-made requests, from a new laptop to building access. Every request lands as a ticket with the right answers, the right department and the right approver.

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No credit card required. Every app is on during the trial.

An office worker picks a ready-made request from a menu of services on a laptop

What a service catalog does

A service catalog is a menu of the things people can ask your team for. Instead of writing an email that says "I need a new laptop" and waiting for someone to ask which one, which department and who signed off, the person picks New laptop from the menu and answers a few questions.

For a small business this removes the back and forth. Each request arrives as a ticket with the answers already filled in, sorted to the right department with a deadline. If a manager has to agree first, the work waits until they do, and their decision is written on the ticket for everyone to see.

You do not need a big IT team to use one. A handful of common requests, such as password reset, software access, new starter setup, repair and building access, take care of most of the questions people ask every week.

What small teams get with the Service catalog app

Ready-made requests
Start with common requests such as new laptop, password reset, software access, new starter setup, repair and building access, then change them to fit your business.
Build your own menu
Admins add, edit, hide and delete requests. Hide one for a while without losing it, or remove it when you no longer offer it.
Questions on every request
Add up to ten questions to a request so people give you what you need the first time, instead of you chasing details.
Requests become tickets
A request becomes a ticket with the answers filled in. It is sorted to the right department with the right priority and deadline.
Approvals when you need them
Choose a person who must approve a request. Work waits until they approve or decline, and the decision is written on the ticket.
A waiting-for-approval list
The approver gets a notice and a list of requests waiting for them on the catalog page, so nothing sits unseen.
One bell for what needs attention
A bell in the header collects approvals, renewals coming up, warranties ending, equipment service overdue and leavers' last days.
Part of the same help desk
Catalog requests sit beside your other tickets, so reports, queues and deadlines work the same way for everything.

How it works

1
Build your menu
Add the requests people make most often, with a department, a priority and up to ten questions for each.
2
Let people ask
Someone picks a request and answers the questions once, instead of writing an email.
3
Approve and deliver
The request becomes a ticket with the answers filled in. If it needs approval, the work waits for the decision.

Email requests or a service catalog?

Question	Email and chat	IWANTAHELPDESK Service catalog
Asking for a new laptop	A message that needs follow-up questions.	Pick the request and answer the questions once.
Who handles it	Whoever sees the message first.	Sorted to the right department automatically.
Manager sign-off	A forwarded email.	The approver gets a notice and the decision is on the ticket.
Deadlines	Nobody sets one.	Each request carries a priority and a deadline.
Finding out what is waiting	Search your inbox.	A waiting-for-your-approval list on the catalog page.

Asking for a new laptop
Email and chat: A message that needs follow-up questions.
IWANTAHELPDESK Service catalog: Pick the request and answer the questions once.
Who handles it
Email and chat: Whoever sees the message first.
IWANTAHELPDESK Service catalog: Sorted to the right department automatically.
Manager sign-off
Email and chat: A forwarded email.
IWANTAHELPDESK Service catalog: The approver gets a notice and the decision is on the ticket.
Deadlines
Email and chat: Nobody sets one.
IWANTAHELPDESK Service catalog: Each request carries a priority and a deadline.
Finding out what is waiting
Email and chat: Search your inbox.
IWANTAHELPDESK Service catalog: A waiting-for-your-approval list on the catalog page.

Pay only for the apps you use

The base plan includes the Tickets help desk. Add Service catalog and any other app one at a time, and switch it off whenever you like. See pricing

Questions about service catalog software

Related tools

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Service catalog software for small business

What a service catalog does

What small teams get with the Service catalog app

Ready-made requests

Build your own menu

Questions on every request

Requests become tickets

Approvals when you need them

A waiting-for-approval list

One bell for what needs attention

Part of the same help desk