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IWANTAHELPDESK
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Help desk software for small business

Turn a crowded shared inbox into tracked tickets with owners and deadlines. Start with the help desk and add apps only when you need them.

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What help desk software does

Help desk software gives every customer request a ticket: a record with an owner, a priority, a deadline and a full history. Instead of asking "did anyone answer this?", you open a board and see exactly where each request stands.

Small businesses need it earlier than they think. Once two or three people share one support email, replies get duplicated, forgotten or sent twice. A help desk fixes that without adding paperwork.

What small teams get with IWANTAHELPDESK

  • Tickets sort themselves

    New requests are routed to the right department at the right priority, so nobody spends the morning triaging an inbox.

  • Saved replies

    Write the answer once. Customer name and ticket number fill in, so it still reads like a person wrote it.

  • Response deadlines

    Every priority has a clock. Late tickets raise alerts, and the clock pauses while you wait on the customer.

  • Live chat on your website

    Answer visitors in real time, then turn a long chat into a ticket with the whole conversation attached.

  • A customer portal

    Customers submit requests and follow progress with their ticket number, so they stop asking for updates.

  • Reports you can open

    See response times, ratings and workload by agent. Click any number to see the tickets behind it.

Shared inbox or help desk?

  • Who owns this request?

    Inbox: Anyone, until someone replies.

    IWANTAHELPDESK: One named owner, always visible.

  • Is anything late?

    Inbox: You find out when the customer complains.

    IWANTAHELPDESK: Deadlines and alerts flag it first.

  • Same question again

    Inbox: Retype or hunt for an old email.

    IWANTAHELPDESK: Insert a saved reply.

  • Customer history

    Inbox: Scroll back through threads.

    IWANTAHELPDESK: Every ticket and chat in one record.

  • How are we doing?

    Inbox: A guess.

    IWANTAHELPDESK: Reports and star ratings.

Pay only for the apps you use

The base plan includes the Tickets help desk. Add live chat, work orders, billing, clients and more one app at a time, and switch any of them off whenever you like. See pricing

Questions about help desk software

See it with your own business in mind

We will walk through the help desk and answer your questions.

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