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Setting up your profile

Add your details so we can help you faster.

Last updated Oct 30, 2026

Choose your initials or picture at the top right and select Profile.

What you can add

  • Your name (required)
  • Company and job title
  • Phone number and preferred way to be contacted
  • Location
  • Notes for support, such as the best time to call

Only our support team can see these details, and they appear on your tickets so you do not have to repeat yourself.

Your email address cannot be changed because it is your sign-in. If you need a different one, create a new account.

Tip: the first time you sign in we may show a short reminder to complete your profile. Choose Maybe later and it will not return for two weeks.

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