Getting started
How to submit a support ticket
Tell us what you need help with in a couple of minutes.
Last updated Oct 30, 2026
Before you start
You need an account so we can show you the status of your request. Choose Sign up on the sign-in page, enter your first and last name and your email, or use Google sign-in.
Tip: while you type your subject, the form suggests help articles that might answer your question straight away.
Describe the problem
Add details and files
Submit
We reply by email
Steps
- 1Sign in and choose Submit a ticket at the top of the page.
- 2Write a short, clear subject, for example "Can't print from the front office computer".
- 3Fill in the other questions on the form. Required questions are marked.
- 4Attach screenshots, photos or documents if they help. Images, PDF, Word, Excel, PowerPoint, text and CSV files up to 4 MB each are accepted.
- 5Choose Submit. You get a confirmation email and a ticket number such as TKT-1042.
What happens next
Your ticket is sorted automatically into the right department and given a priority, and the team is notified. You will be emailed when we reply or when the status changes.
Related: see "Tracking your ticket and replying".
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