Tickets and support
Closing, reopening and rating a ticket
Close a request yourself, bring it back, and tell us how we did.
Last updated Oct 30, 2026
Close your own ticket
If you solved the problem yourself, open the ticket and choose Close ticket. You can add a short reason, then confirm. Only the person who submitted the ticket can close it this way.
Reopen
Changed your mind or the problem returned? Open the closed ticket and choose Reopen, or simply send a new reply and it reopens by itself.
Rate our help
When a ticket is finished you will see How did we do? with five stars and an optional comment.
- 1Pick 1 to 5 stars.
- 2Add a comment if you like.
- 3Choose Send.
Ratings go to the person who helped you and to the management reports. If you reopen the ticket and it is finished again, you can rate it again.
#close#reopen#rating#feedback