Tickets and support

Tracking your ticket and replying

See where your request stands and add more information.

Last updated Oct 30, 2026

Find your tickets

Sign in and open My tickets. Every request you have sent is listed with its number, subject, status and priority. Use the search box to find one by number, subject or any word in it.

Open a ticket

Select a ticket to see the full conversation. Staff replies appear in order, and your own messages sit beside them. Internal staff notes are never shown to you.

Add a reply

1Open the ticket.
2Type your message in the reply box at the bottom.
3Attach a file if it helps (up to 5 per message, 4 MB each).
4Choose Send reply.

Tip: replying to a ticket that is marked resolved or closed reopens it automatically.

Statuses in plain words

New: we have it and it is waiting to be picked up.
Open or In progress: someone is working on it.
Waiting: we need something from you, so please check the latest reply.
Resolved or Closed: finished.

Email updates

We email you when a team member replies, when the status changes and when the ticket is assigned. Please add your answers on the ticket page rather than replying to the email, because email replies are not read.